Legal terms · Reviewed September 2026Order now

Delivery & Payment

Name: Vesper Peak
Address: 321 Spruce St, Scranton, 18503, US
Telephone: +1 (570) 471-7874

Vesper Peak LLC provides reliable domestic ground and expedited shipping across the United States for Solana Thermo Gloves. Orders are processed from Monday through Friday to ensure timely dispatch and secure arrival at your designated residential or commercial destination.

1. Delivery methods

Doorstep delivery

Tracked courier freight directly to your address: street, unit, town, and postal code. High-value parcels over $140 may need a signature.

Pickup point

Collect at a regional parcel locker or depot nearby. Packages sit for 7 days before returning to our facility.

2. Timeframes and costs

Service	Delivery time	Cost
USPS Ground Advantage	3-5 business days	$6.95
UPS Ground	2-4 business days	$9.85

Delivery timelines count business days from dispatch. Remote job locations can add 1-2 days.

Standard delivery is free on orders over $140 within United States. Smaller parcels add $6.95.
Parcels arrive in 2-4 business days after dispatch.
Order before 16:00 on a business day and we ship the same day.
Unused gear in original packaging can be returned within 30 days of arrival.
Payment: cash on delivery, bank transfer.

3. Order processing

Orders submitted before 16:00 on a regular business day leave that afternoon. Orders after cut-off, over weekends, or on holidays dispatch the next business day. Your order confirmation and receipt send immediately.

Each pair of Solana Thermo Gloves is packaged in anti-static moisture-barrier inner wrapping, encased in impact-resistant corrugated cardboard with dedicated cushioning compartments to safeguard internal heating elements and technical wiring during transit.

4. Tracking your parcel

A shipment confirmation containing a unique tracking identifier is sent via email and optional SMS once the package is dispatched, allowing real-time progress monitoring through the carrier tracking system.

5. Lost or delayed parcel

Tracking stalled for 5 business days: email [email protected] with your order number. We start a carrier trace immediately and either reship or issue a full refund, per your preference, within 10 business days of your report.

6. Damaged on arrival

Inspect the parcel immediately upon arrival. If transit damage is visible on the package or the gloves, document the condition with clear photographs, retain all original packing materials, and email Vesper Peak LLC at [email protected] within 48 hours of delivery to initiate an inspection and prompt replacement.

7. Payment methods

Cash on delivery

Hand payment to the driver when your box arrives. Upfront payment is not required.

Bank transfer

Transfer funds directly to our corporate bank account. Routing details appear after checkout and in your order email. We ship once funds clear, typically within one business day.

Accepted payment options: Cash on delivery, Bank transfer. We never request credit card numbers or banking logins over the phone or by email.

8. Delivery outside United States

We dispatch to designated countries. Shipping fees and estimated transit windows appear at checkout prior to payment. The recipient covers all applicable customs fees and duties.

9. Questions about this policy

Message [email protected] or call +1 (570) 471-7874 during Mon-Fri 09:15-17:00, Sat 09:45-14:00. We reply to all inquiries within one business day.

Merchant: Vesper Peak LLC
Registered address: 321 Spruce St, Scranton, PA 18503, United States
Email: [email protected]
Phone: +1 (570) 471-7874
Working hours: Mon-Fri 09:15-17:00, Sat 09:45-14:00
Registration: EIN: 10-8465548