Legal terms · Reviewed September 2026Order now

Returns & Refunds

Name: Vesper Peak
Address: 321 Spruce St, Scranton, 18503, US
Telephone: +1 (570) 471-7874

Return any Vesper Peak item within 30 days of delivery for any reason. Review the criteria below, including return instructions, shipping responsibilities, and refund schedules.

1. Conditions

To qualify for a refund within the 30-day return window, Solana Thermo Gloves must remain in original, unworn condition with all internal heating accessories, cabling, instructional inserts, and protective packaging materials intact and clean.

Gloves displaying signs of outdoor wear, soil, washing, thermal damage, damaged connector wires, missing accessories, or unsealed protective packaging are strictly non-returnable due to consumer hygiene standards and electrical product safety regulations.

2. Return process

Submit a return request to [email protected] specifying your order number and item details.
Receive a Return Merchandise Authorization (RMA) confirmation along with the designated return facility address.
Pack the gloves securely inside the original manufacturer protective box to prevent damage during transit.
Receive the refund credited to your verified bank account within 3-10 business days following return intake and physical inspection.

3. Who pays return shipping

Defective, damaged, or mispicked orders ship on our dime: we provide a prepaid voucher or dispatch a carrier pickup. If returning by choice, you cover return freight with no extra restocking fees.

4. Refund timing and method

Refunds process within 3 business days of passing bench inspection. Cash-on-delivery payments return via wire transfer to your specified bank account; wire payments return to the originating account. Banks typically post funds within 1-5 business days.

5. Scenario breakdown

Situation	What we do	Cost to you
Damaged in transit	Replacement or full refund	None
Wrong item delivered	Proper item dispatched and incorrect unit retrieved	None
Parcel lost	Replacement dispatch or full reimbursement following carrier investigation	None
Faulty on arrival	Replacement or full refund	None
Changed your mind	Complete reimbursement of product purchase price	Return shipping only

6. Exchanges

Need a different size or model: return the current pair per instructions and submit a fresh order online. We credit the return immediately upon warehouse check-in. If swapping due to our error, replacement shipping is completely free.

7. Cancelling an order

Cancel without fee any time before packing and dispatch. Message [email protected] with your order number. Once shipped, standard return rules take over.

8. Questions about this policy

Message [email protected] or call +1 (570) 471-7874 during Mon-Fri 09:15-17:00, Sat 09:45-14:00. We reply to all inquiries within one business day.

Merchant: Vesper Peak LLC
Registered address: 321 Spruce St, Scranton, PA 18503, United States
Email: [email protected]
Phone: +1 (570) 471-7874
Working hours: Mon-Fri 09:15-17:00, Sat 09:45-14:00
Registration: EIN: 10-8465548